Shipping policy
SHIPPING POLICY Last updated: May 2025
Where We Ship
We currently ship to all states in Malaysia including Peninsular Malaysia, Sabah, and Sarawak. We also ship internationally β please contact us at support@haramluxe.com for international enquiries.
Processing Time
All orders are processed within 2β3 business days after payment confirmation. Orders placed on weekends or Malaysian public holidays will be processed on the next working day. During peak seasons (Hariraya Aidilfitri, Hariraya Aidiladha, and year-end holidays), processing may take up to 5 business days.
Shipping Rates & Delivery Times
| Destination | Standard Shipping | Estimated Delivery |
|---|---|---|
| Peninsular Malaysia | FREE for orders above RM150 / RM10 below RM150 | 5β10 business days |
| Sabah & Sarawak | FREE for orders above RM200 / RM15 below RM200 | 7β14 business days |
Important β Fragrance Shipping Notice
Perfumes and fragrances are classified as regulated goods for international air transport. All our products are carefully packaged in compliance with shipping regulations. We use bubble wrap, sealed boxes, and fragrance-safe packaging to ensure your order arrives safely.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email and WhatsApp (if provided). You can track your parcel through our courier partner's website. Please allow 24β48 hours for tracking information to become active.
Customs & Import Duties
For orders shipped from our overseas warehouse, your order may be subject to Malaysia's Low-Value Goods (LVG) tax of 10% on items valued at RM500 or below. This is collected at checkout and remitted to the Royal Malaysian Customs Department (RMCD). No surprise charges upon delivery.
Delivery Issues
If your order has not arrived within the estimated delivery window, please contact us at support@haramluxe.com. We will investigate with the courier on your behalf.
We are not responsible for delays caused by customs clearance, natural disasters, public holidays, or incorrect addresses provided at checkout. Please double-check your shipping address before confirming your order.
Failed Delivery / Returned Parcels
If a parcel is returned to us due to an incorrect address or failed delivery attempts, the customer will be responsible for re-shipping costs. Please ensure someone is available to receive the parcel or provide a valid alternate address.
Questions?
Contact us at support@haramluxe.com or WhatsApp us. We respond within 24 hours, Saturday to Thursday (we observe Friday as a rest day).